Terms & Conditions

Below are the Terms and Conditions for use of ugandagorillatrekkingfromkigali.com. Please read these carefully. If you need to contact us regarding any aspect of the following terms of use of our website, please contact us on the following email address – info@ugandagorillatrekkingfromkigali.com.

Reservation

A deposit fee of 40% is required at the time of booking and the balance must be cleared 20 days before the trip begins. Gorilla Tracking permits fees must be paid in advance to ensure that we reserve the permits early enough before your arrival.

Cancellation

Any monies paid will be refunded less the cost of cancellation fees levied by hotels, food purchases and any other relevant expenses. Payments for Gorilla Tracking permits and Air Tickets are non-refundable. Please check out our cancellation rates below:

60 plus Days before arrival – 80% refund
50 – 60 Days before arrival – 60% refund
40 – 50 Days before arrival – 40 % refund
30 – 40 Days before arrival -20 % refund
20 – 10 Days before arrival – 10% refund
10 – 0 Days before arrival – 0% refund

Transportation

Cars, minibuses, land rovers, coaches or trucks will be provided depending on the route and the number of participants. The right is reserved to employ the services of sub-contractors. English speaking driver/guides are provided during the trip.

Accommodation

Accommodation is based on two persons sharing a double room / tent or Banda. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels / lodges are named as an indication of category and rooms can be reserved at similar hotels / lodges

Alteration to tours

The company reserves the right to alter the arrangement or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any personas a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.

Liability

The company and its agents act only as agents for the passenger in all matters relating to hotels / lodge accommodation, tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.

The company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arise. The company reserves the right to employ sub-contractors for all or part of the services.

Note

All trips involve an element of personal risk and at times can be of a hazardous nature. Travel members must accept this risk; we are not liable for any loss, damage, injury, expense, delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take out an insurance policy to cover personal accident and medical expenses. We can arrange this at a low cost.

Climbing

Gear for mountain climbing is not included in the tour cost but we can help hire them for you in case you didn’t carry any.

Website

By accessing the content of ugandagorillatrekkingfromkigali.com ( hereafter referred to as website ) you agree to the terms and conditions set out herein and also accept our Privacy Policy. If you do not agree to any of the terms and conditions you should not continue to use the Website and leave immediately.

You agree that you shall not use the website for any illegal purposes, and that you will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.

You agree not to compromise the security of the website or attempt to gain access to secured areas of the website or attempt to access any sensitive information you may believe exist on the website or server where it is hosted.

You agree to be fully responsible for any claim, expense, losses, liability, costs including legal fees incurred by us arising from any infringement of the terms and conditions in this agreement and to which you will have agreed if you continue to use the website.

The reproduction, distribution in any method whether online or offline is strictly prohibited. The work on the website and the images, logos, text and other such information is the property of ugandagorillatrekkingfromkigali.com ( unless otherwise stated ).

Disclaimer

Though we strive to be completely accurate in the information that is presented on our site, and attempt to keep it as up to date as possible, in some cases, some of the information you find on the website may be slightly outdated.

ugandagorillatrekkingfromkigali.com reserves the right to make any modifications or corrections to the information you find on the website at any time without notice.