A deposit fee of 40% is required at the time of booking and the balance must be cleared 20 days before the trip begins. Gorilla Tracking permits fees must be paid in advance to ensure that we reserve the permits early enough before your arrival.
Any monies paid will be refunded less the cost of cancellation fees levied by hotels, food purchases and any other relevant expenses. Payments for Gorilla Tracking permits and Air Tickets are non-refundable. Please check out our cancellation rates below:
60 plus Days before arrival – 80% refund
50 – 60 Days before arrival – 60% refund
40 – 50 Days before arrival – 40 % refund
30 – 40 Days before arrival -20 % refund
20 – 10 Days before arrival – 10% refund
10 – 0 Days before arrival – 0% refund
Cars, minibuses, land rovers, coaches or trucks will be provided depending on the route and the number of participants. The right is reserved to employ the services of sub-contractors. English speaking driver/guides are provided during the trip.
Accommodation is based on two persons sharing a double room / tent or Banda. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels / lodges are named as an indication of category and rooms can be reserved at similar hotels / lodges
Alteration to tours
The company reserves the right to alter the arrangement or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any personas a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.
The company and its agents act only as agents for the passenger in all matters relating to hotels / lodge accommodation, tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.
The company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arise. The company reserves the right to employ sub-contractors for all or part of the services.
All trips involve an element of personal risk and at times can be of a hazardous nature. Travel members must accept this risk; we are not liable for any loss, damage, injury, expense, delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take out an insurance policy to cover personal accident and medical expenses. We can arrange this at a low cost.
Gear for mountain climbing is not included in the tour cost but we can help hire them for you in case you didn’t carry any.
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You agree to be fully responsible for any claim, expense, losses, liability, costs including legal fees incurred by us arising from any infringement of the terms and conditions in this agreement and to which you will have agreed if you continue to use the website.
The reproduction, distribution in any method whether online or offline is strictly prohibited. The work on the website and the images, logos, text and other such information is the property of ugandagorillatrekkingfromkigali.com ( unless otherwise stated ).
Though we strive to be completely accurate in the information that is presented on our site, and attempt to keep it as up to date as possible, in some cases, some of the information you find on the website may be slightly outdated.
ugandagorillatrekkingfromkigali.com reserves the right to make any modifications or corrections to the information you find on the website at any time without notice.
Change to the Terms and Conditions of Use
We reserve the right to make changes and to revise the above mentioned Terms and Conditions of use.
Last Revised: 11-November-2018